• mew09
    0
    Our device is working perfectly well on adult size faces, but in scanning smaller faces (perhaps infants) we are unable get a scan.
  • Eric
    4
    Are you able to detect the infant's face to start the scanning? Or does it start but fail to complete the scan? We never tested scanning an infant so it is likely the face detection doesn't work for very small faces. This is something we can look into. We will need to find a baby to try...
  • mew09
    0
    Thank you for reply. Scan fails to start. Oval won't go green.
  • Eric
    4
    Okay. We will look into it.
  • mew09
    0
    Perhaps it is a landmark recognition issue??
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