• Admin
    20
    If you are experiencing any hardware or software issue, please fill out our Help Desk Form so that we can follow up with you regarding the issue.

    https://bellus3d.com/helpdesk
  • DeepBlue Technology
    0
    When I turn on the depth camera, I often find that the USB can't recognize it, so I have to re-plug the interface.
    The step is to initialize the camera first, then open DeviceCamera and then DepthCamera. This error occurs when you open DepthCamera.

    INFO DepthCameraImpl::updateDepthCameraState() - CONNECTING
    CONNECTING
    INFO DepthCamera::connectSync() - sensor connection state: eServiceDisconnected
    INFO DepthCameraImpl::updateDepthCameraState() - DISCONNECTED
    DISCONNECTED
    ERROR DepthCamera::connectSync() - error - InuSensor.Connect: USB is disconnected - Make sure you connect the device (0x400000d) - 67108877
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